Terms & Conditions

Minimum Booking

Requirement is a minimum of 3 adult services Hair or Make-up at a wedding, during weekends and peck times; a surcharge may apply if there are less than 3 adult services.


The trial deposit and Balance is payable to Vivienne by cheque or by BACS payment / cash.
A bounced cheque will incur a £30 admin charge.

Vivienne cancellations

In exceptional circumstances Vivienne reserves the right to cancel a booking. This has never happened before but, if it does, all attempts will be made to find an alternative stylist. If this is not possible or is unacceptable to the client, Vivienne will refund 100% of the deposit.

Client Cancellations

Cancellation of any booking by the client must be given in writing or via-email and will only be confirmed as cancelled upon confirmation from Vivienne.
The cancellation fee would be non-refundable deposit paid at booking.
The Client has the right to cancel a booking at any time but agrees to the non-refundable deposit and wedding day balance paid. The Client should ensure that suitable wedding insurance has been taken out to cover such eventualities.

Trial payment

Trial payment is a non-refundable deposit, Please note that the trial booking is not final until the deposit has been paid and Vivienne has confirmed receipt.
Any extra trials on the day must to be paid in cash before the trial can take place.

Wedding day payment

After trial to confirm wedding day booking a non-refundable deposit of £100 you will then be invoiced, which needs to be paid within 7 days from your trial day to secure services for your big day. . Please be aware that your wedding date cannot be held without payment.

Hair Styling Course

Cancellation within 7 days of booking needs to be either a written letter (recorded delivery) or an email. Telephone cancellations must also be followed up by email or a written letter.

Once full payment has been received, an email confirming the details will be sent. All fees, instalments and payments are non refundable after 7 days of booking.

Any remaining fees are to be paid 1 month prior to the course start date. If fees are not paid by this date, the student cannot attend the course and the registration fee will not be returned. If a student does not attend their course or does not complete the course for any reason, no refund or alternative course date will be offered.

If the course has to be cancelled due to unforeseen circumstances, Vivienne Oscar would not reimburse the student but an alternative date would be arranged.

Course fees do not include travel, accommodation, drinks or meals.

All products required for the course will be provided

Following the new smoking regulations – smoking whilst Vivienne is working is not permitted.

I look forward to hearing from you!

One of my testimonials

Thank you so much for your fantastic work on my hair and make up for my wedding recently. I really do appreciate all you did in such 'hectic' conditons and hope you found your way home OK that afternoon. Many guests commented on how good I looked and I felt wonderful all day. My make up did stay as you had said - with just a touch up of lipstick and never once did it feel my hair would move or fall out - and considering the photographers took us outside that afternoon (in quite gusty winds) that is testament to what a fantastic job you did with all those pins! Linda and Robyn also looked superb and Linda liked her even more than at the trial! Take care and thank you once again for really helping us have a successful day, we all felt very happy and confident as we left the preparations room and I think that shows in the photos.
~ Lisa Featherstone
Latest Blog

Latest Blog

Vivienne at the FHBF Awards

Vivienne achieved the place of First Runner-Up at the Freelance Hair & Beauty Awards in the Wedding Hair Styling category!
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